PlanSmartChoice System Requirements

PlanSmartChoice is available, free of charge, to all federal employees eligible for FEHP. While we attempt to make the site compatible with all commonly used Web browsers and operating systems, to ensure access to the site, you must use a computer that meets the following system requirements:

Cookies Enabled

PlanSmartChoice uses temporary cookies to help you navigate through the site. You must have temporary (or "session") cookies enabled on your Web browser to use the site.

JavaScript Enabled

You must have JavaScript enabled on your Web browser to use the site.

Supported Browsers

PlanSmartChoice is designed for optimal use with the following browsers:

PlanSmartChoice may work with other Web browsers, but we cannot guarantee compatibility with them.

Troubleshooting Tips

If you are having trouble accessing PlanSmartChoice, first, please ensure you have cookies and JavaScript enabled in your Web browser.

If you still cannot access the site, please review the following common troubleshooting topics.

Cannot Register
If you click on the registration link and nothing happens, verify your Web browser has cookies and JavaScript enabled. If you are using an older browser, you may need to access the site with a more recent version.

Registration Email Not Received
Once you have registered, we'll send you an email with a confirmation link you must click on to complete the registration. Occasionally, your email server will flag the email as spam/junk. Be sure to check your junk mail folder and set the email as "not junk." If you still have not received the email, please try registering with an alternative email account.

Registration Link Invalid Message
If you click on the registration confirmation link and you get a message saying the link is invalid, its most likely due to the fact that your email truncated the confirmation code at the end of the link. If this occurs, copy the entire link from the email (it may wrap to a second line) and paste it into your Web browser. If this does not work, the registration email provides an alternative method for completing your registration using an ID code that is included in the email.

Old Registration Confirmation / Password Reset Link Message
If you click on the registration confirmation or password reset link and you get a message saying the link is an old registration confirmation link, this may be due to the fact that you have requested a second confirmation or password reset link and you clicked on a link in an older email confirmation / password reset message. Be sure to use the most recent confirmation / password reset link.

Forgot Password
If you have forgotten your password, go to the PlanSmartChoice login page ( enter your email address in the "Email:" text box under "Existing User" then click the "Forgot Password" link. We'll send a password reset email to you. Click on password reset link when you receive the email and follow the instructions to reset your password.

Contacting Us

If you still experience problems using the site, please contact us using the "Contact Us" link at the bottom of the PlanSmartChoice login page ( We can be most helpful if you provide us information about your system including: We'll try our best to assist you.